Getting Started with MyDstny
MyDstny is a web-based communication platform that allows you to make calls, send messages, and manage your status and contacts. It works both in your browser and as an app for Windows/Mac.
MyDstny home screen – your overview and navigation hub.
Sign In
Go to my.dstny.se as provided by your administrator. Use your PBX username and password or log in via Google or Microsoft if Single Sign-On (SSO) is enabled.
Login page – enter email and password, or use Microsoft/Google SSO.
Top Menu Navigation
The top menu gives you access to call functions, search, status changes, forwarding, caller ID settings and profile preferences. Always visible at the top.
Click here for a full guide to the top menu.
Top menu – access your status, forwarding, and logout from here.
Calling
Make calls using the dial pad, your contact list, or by searching for names/numbers. During a call, you can park, transfer, invite to a conference or send an SMS.
Click here for the full calling guide.
Call view – mute, park, transfer, SMS and more.
Dial pad – click to dial or type via keyboard.
Group Queues
Under the Queues tab you get an overview of all the queues you are part of. Here you can:
- Sign in/out of queues
- View available and logged in agents
- Monitor waiting and parked calls
- Pick up calls manually
- Review detailed call history
- View queue traffic stats and wait times
Supervisors have access to advanced stats, agent views, and can manage assigned calls.
Click here for the full queue management guide.
Contacts
Find both personal and company contacts in the contact list. Add your own, see colleague presence, mark favorites, VIPs, or block numbers.
Click here for the full contacts guide.
Contact view – click a contact to call, message or edit info.
Voicemail
Under the Voicemail tab, manage your personal or shared voicemails. You can listen, delete or re-enable voicemail if needed.
Voicemail list – unread messages are marked with a red dot.
Messaging & Chat
Use MyDstny to send SMS, email, or chat with colleagues. Chat supports individual and group messages with reactions, editing, and threaded replies. Notifications are clearly visible in the menu.
Click here for the full messaging guide.
Chat view – send messages, see read receipts, reply in thread.
Settings
In Settings, you can customize language, time zone, audio devices, call forwarding, shortcuts and more. You can also download the desktop app or revoke mobile access.
Click here for the full settings guide.
Settings view – update language, audio, forwarding per status and app downloads.
Calendar
Plan future statuses like Do Not Disturb during meetings with the built-in calendar. Create recurring statuses or sync with your Outlook calendar.
Click here for the full calendar guide.
Calendar view – manage future statuses with dates, times and notes.
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