Enabling Telepo Live widgets on a user or customer in Meridix

Add the properties on the user or customer

Requirements

An end-user API ticket from Telepo needs to be set up with the following rights granted:

• ACD/attendant queues

• Queue statistics

• User info

• Contact search

All users, including the ticket owner, must also be in a user group that has the ACD Supervisor role granted.

Add properties

1. Go to the Properties tab of the user or customer that should have the widgets activated.

2. Add the following properties to the properties box (baseUrl is optional if it is configured in the wallboard installation). A detailed explanation about the properties can be found below.

3. Note: If you have changed the value as explained in step 4 above, you need to change the value below telepo_live.widgets_enabled=True to Telepo_live.Meridix_Sweden_enabled=true.

4. Click Settings and make sure to click Update to save the changes.

Example image: mceclip0.png

Copyable properties

• telepo_live.widgets_enabled=True

• micloud.baseUrl=https://MyTelepoApiUrl

• micloud.domain=MyDomain.com

Properties description

• micloud.baseUrl: The URL to the Telepo System that exposes the API. Consult your Telepo service provider if this is unknown.

• micloud.domain: The organization domain.

   

Test the widgets

1. Go to the Dashboard.

2. Click Add content.

3. The widgets should now be shown under the headline Live data from queues.

Uppdaterad 20 Oktober 2025 14:38