Call Recording
Dstny offers a flexible and powerful call recording solution to meet different needs. There are three available recording types:
Types of Call Recording
- Personal Call Recording:
• Based on a media server
• Users can manually start and stop recordings
• Recordings are accessible directly from MyDstny - Call Recording Pro:
• Supports pause/resume and on-demand
• Recordings are accessible via a separate portal - Call Recording Automatic:
• Similar to Call Recording Pro
• Does not support on-demand
• Recordings are accessed in the external portal
All three types are supported within MyDstny, and the options available in the call widget depend on your setup.
Call Widget Options
- Save / Unsaved Recording
- Pause / Resume Recording
Accessing Recorded Calls
- End users can access the recordings via the recording portal.
- The link to the portal is located in the left-hand menu under Recordings.
Depending on your account type:
- Call Recording (Automatic or Pro): You will be redirected to the external recording portal.
- Personal Recording Only: A list of your recordings will be displayed inside MyDstny. These can be played just like voicemail messages.
Note: The available features depend on your company's configuration and assigned user rights.
Updated